Privacy Policy

Here you can find Esvyda’s Privacy Policy and Data Treatment.
Please read carefully and if you have further questions, please contact us.

Introduction

Your privacy is important to Esvyda! Inc. (“Esvyda”). Our confidentiality policy has been drafted in order to explain with total transparency how we process your personal data. So we’ve developed a privacy policy that covers how we collect, use, disclose, and store your information. Please read these Esvyda terms of use (“terms of use” or “agreement”) carefully before browsing through the information available on this website offered by Esvyda! inc.

Agreement Definition / Terminology

The following terminology applies to our privacy policy, terms and conditions, disclaimer notice, and agreements. “You” and “User” refers to you, the individual or entity accessing this website and accepting the company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our company “Esvyda! Inc”. “Party”, “Parties”, or “Us”, refers to both the User and ourselves, or either the User or Esvyda.

Policy Agreement

By browsing or somehow submitting a contact request to esvyda, you agree to follow and be bound by the terms and conditions of this agreement. if you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to the terms and conditions of this agreement and, in such event, “you” and “your” as used in this agreement shall refer to such entity, if you do not have such authority, or if you do not agree to all the terms and conditions in this agreement, you must quit this esvyda website and avoid submitting a contact request to esvyda.

Website’s Purpose and Services

Our website is designed to inform and engage our audience, providing detailed insights into our comprehensive range of software solutions, healthcare products, educational services, etc; And how they can benefit you or your organization. Through our site, users can access a wealth of resources including product descriptions, service details, company updates, blog articles, and newsletters. Our goal is to ensure that our visitors are well-informed about our offerings, enabling them to make educated decisions regarding their needs. Whether you are looking to explore our latest solutions and features, seek advice on solutions that best fit your requirements, or stay updated with our industry insights through our blogs and newsletters, Esvyda is committed to providing valuable information and support every step of the way.

Esvyda does not offer medical advice or diagnoses, or engage in the practice of the medicine. Our software as a service, promoted on this website, is not designed to be a substitute for professional medical advice, diagnosis, or treatments and is not a vital sign device. We only offer technological tools to facilitate access and management of information. You should always speak with your doctor or health care professional before you start, stop, or change any prescribed part of your health care plan or treatment and to determine what course of therapy is right for you.

Never delay or disregard seeking professional medical advice from your doctor or other qualified healthcare provider because of something you have read on Esvyda website or Esvyda software.

You are solely responsible for the actions or any decision you take on the documents or information available through Esvyda website(s).

If the user is at a high risk, call 911 immediately.

User Data Collection

Esvyda is committed to the privacy and security of our users. Personal identification information is collected from users through various ways, including, but not limited to, when users visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our website.

Personal identification information

This information may be personal information, which is data in a form that can be used to identify or contact a single person or company (“Personal Information”). Users may be asked for, as appropriate, name, email address, mailing address, phone number, and work information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.

Site Usage Information

Esvyda also collects information that does not personally identify you when you access our website, or marketing and sales campaigns. We may automatically receive and record information from your computer, mobile device, or other device you use to access our services. This information includes, but is not limited to, your IP address, cookie information, geolocation information, unique device identifiers, browser type, browser language, other transaction information, collectively referred to as “Site Usage Information”. If we combine Non-Personal Information with Personal Information, the combined information will be treated as Personal Information as long as it remains combined.

Data Usage

The personal identification information we collect is used for the following purposes:

Sales: We may use your Personal Information internally for our general business purposes, such as providing the services you request, responding to your inquiries, and offering you our own, our affiliates’ or third-party products and services that we think you may find of interest.
Improving and Developing our Services: We also use Personal Information to help us develop, deliver and improve our products, services, content, and advertising. We may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve esvyda’s products, services, and customer communications.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To inform and educate: The email address users provide will only be used to send them information and updates of Esvyda’s products and services, in addition to receiving occasional company news and newsletter outcomes, etc.
Page performance: Site Usage Information is aggregated to measure certain traffic patterns on our websites, such as the number of visits, average time spent on the website, pages viewed, and so on.
Relevant Advertising: We may use demographic and preference information to allow advertisers to target their advertisements on our services to the users for whom they are most pertinent. This means users see advertising that is most likely to interest them, and advertisers send their messages to people who are most likely to be receptive, improving both the viewer’s experience and the effectiveness of the ads.

Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

The personal information you provide may be accessed by various departments within Esvyda at locations all over the world, such as our Sales, Marketing, Business Development and Customer Support teams. Access to your personal data is strictly limited to personnel who require the information to perform their job functions. These internal processes are designed with your privacy in mind, ensuring that your data is handled securely and with the utmost care.

Data Storage and Security

We strive for appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, and data shared through our site.

Esvyda partners with select third-party service providers to facilitate certain aspects of our services, including data collection, storage, and security. These third parties are carefully chosen for their commitment to data protection and are essential in delivering the high-quality services our users expect from us. Our third-party data processors include, but are not limited to:

Zendesk: Manages customer service interactions and stores inquiries and responses for improved customer support.
Google: Provides analytics services that help us understand how our users interact with our website, as well as cloud storage solutions.
Odoo: Facilitates our CRM, inventory, and sales management systems.
WordPress: Hosts our website and manages the user data submitted through our site.

We want to assure our users that Esvyda only engages with third-party processors that adhere to the highest standards of data privacy and security. These entities are authorized to use your personal information only as necessary to provide these services to us and are obligated to maintain the confidentiality and security of the data.

However, each of these third-party processors is responsible for implementing their own data protection and security measures in line with applicable laws and regulations, and Esvyda.

Direct Measures Taken by Esvyda to Protect Information

Esvyda takes commercially reasonable precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Data Encryption: We employ strong encryption methods to protect data during transmission and while stored on our systems.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal information, based on their role and necessity to engage with the data.
Security Training: Our staff undergoes regular security training to stay updated on the best practices for data protection and to understand their responsibilities in maintaining our security standards.

Due Diligence with Third-Party Processors

We carefully select third-party data processors that demonstrate a commitment to data security and compliance with relevant data protection laws.

Despite our rigorous security measures, we recognize that no system is completely secure. Esvyda explicitly disclaims liability for any security breaches, data loss, or other damages resulting from the actions or omissions of third-party data processors. We encourage users to review the privacy policies of these third-party processors and to reach out to us with any concerns regarding the handling of their data.

User Participation in Data Security

We also emphasize the role of our users in maintaining the security of their information. We advise users to be cautious of phishing attempts and other forms of online scams. Also, we encourage our users to notify us immediately if they suspect any unauthorized use of their account or any security breach related to our services.

By implementing these measures and fostering a culture of security awareness, Esvyda strives to protect the personal information of our users against unauthorized access, disclosure, alteration, and destruction.

International Data Transfers

In our global operations, Esvyda acknowledges that the personal information we collect may be stored, processed, or accessed by our team members or third-party service providers across different countries in the American continent, including the United States. These international transfers of personal data are conducted with a commitment to ensuring the security and privacy of our users’ information.

Link to External Websites

This website may provide links to websites, access to content, products, and services of third party websites. Including users, advertisers, affiliates and sponsors of such third party websites. Esvyda is not responsible for any third party websites or third party content provided on or through the services and you bear all risks associated with the access and use of such websites and third party content, products and services. Esvyda is not responsible for the content, practices, or privacy policies of any external websites. We encourage our users to be aware when they leave Esvyda’s site and to read the privacy statements and information management of any other external site that collects information.

User Rights and Choices

Access to Information: Users have the right to know the personal and non-personal information Esvyda holds about them though official website(s) (Not applicable to Technical and Usage Data). Users can request a report for knowing this information, though this website, by filling a “Contact Us” form. Or through the phone numbers published in this website and our support@esvyda.com email.
Correction and Update: Users can correct, update, complete inaccurate/incomplete information, or request the personal and non-personal information delete (Right to be Forgotten) that Esvyda holds about them though official website(s) (Not applicable to Technical and Usage Data). Users can request this information update, though this website, by filling a “Contact Us” form. Or through the phone numbers published in this website and our support@esvyda.com email.
Subscriptions: When you subscribe to our newsletter or request any information through email campaigns, you’re opting in to receive updates, news, and information about our products and services. We value your trust and are committed to ensuring that each communication adds value to your experience with us. If at any time you decide that you no longer wish to receive these communications, you have the full right to opt out. Each email we send includes an “unsubscribe” option, allowing you to stop receiving our newsletters, sales or promotional emails with.

Use of Cookies and Tracking Technologies

Esvyda utilizes cookies and similar tracking technologies to enhance user experience, analyze website usage, and improve our services. This section explains how and why we use these technologies and the choices you have regarding their use.

What are Cookies and Tracking Technologies?

Cookies are small text files stored on your device when you visit a website, enabling the site to remember your actions and preferences over time. Similar tracking technologies, like web beacons or pixels, are used to gather information about your interaction with websites and services.

How We Use Cookies

Essential Cookies: These are necessary for the website to function properly, enabling basic features like page navigation and access to secure areas of the website.
Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you receive error messages. This data is used to improve the functionality and performance of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
Advertising and Social Media Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Third-Party Cookies

Our website may use third-party services that deploy their own cookies. These cookies are governed by the third parties’ privacy policies, and we encourage you to review those policies to understand their practices.

Cookies Use Consent

By using our website, browsing or somehow submitting a contact request to esvyda, you consent to the use of cookies and similar technologies as described in this policy. If we make changes to our cookie practices, we will update this section to reflect those changes.

Intellectual Property Rights and Use of Esvyda Brand Content

Intellectual Property

Esvyda holds and reserves all rights to the textual content, brand identity, blog posts, newsletters, and any other intellectual property published on our website or through any other official communication channel. Our content, including but not limited to written text, graphics, logos, icons, and images, represents the intellectual property and valuable assets of Esvyda, protected and copyrighted.

Restrictions on Use

The unauthorized use of Esvyda’s intellectual property is strictly prohibited without the express written consent of Esvyda. Unauthorized use, can include but it is not limited to reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website or through any other official communication official channel.

Authorization for Use

Individuals, organizations, or entities interested in using any of Esvyda’s intellectual property must submit a formal request for authorization to Esvyda. Requests for authorization should be submitted through the “Contact Us” format. Each request will be evaluated on a case-by-case basis, and Esvyda reserves the right to approve or deny any such requests at its sole discretion.

Consequences of Unauthorized Use

Any unauthorized use of Esvyda’s intellectual property may constitute a violation of applicable copyright and intellectual property laws and could result in legal action. Esvyda takes the protection of its intellectual property seriously and will enforce its rights to the fullest extent of the law.

Credits to Third-Party Material

Specifically check the credits to third-party material that we might use in the construction of Esvyda website(s) content or through any other official communication channel.

Unlawful or Prohibited Use of Esvyda Website(s)

By browsing or somehow submitting a contact request to esvyda, you agree not to use the website or content provided on or through the website, mails, newsletter or any other communication channel, for any purpose that is unlawful or prohibited by these terms of use, including but not limited to uploading, emailing, posting, publishing or otherwise transmitting any material, for any purpose that may:

Menace or harass any person or cause damage or injury to any person or property.
Involve the Esvyda brand with any publication of any material that is false, defamatory, harassing or obscene.
Violate privacy rights or promote bigotry, racism, hatred or harm.
Constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters.
Constitute an infringement of intellectual property or other proprietary rights.
Violate applicable laws, ordinances or regulations.

In addition to any other rights afforded to Esvyda under the agreement, Esvyda reserves the right to remove or disable access to any material or user that violates the foregoing restrictions. Esvyda shall have no liability to you in the event that Esvyda takes such action.
You agree to defend and indemnify Esvyda against any claim arising out of a violation of your obligations under this section.

Applicable Laws

We control and operate this website from our offices in the United States. Any information you provide to Esvyda through this website is stored and processed on Esvyda servers in the United States or on those of our third party service providers. We do not represent that materials on this website are appropriate or available for use in other locations. Persons who choose to access this website from outside the United states do so on their own initiative, and are responsible for compliance with local laws, rules and regulations, if and to the extent applicable.

Recognizing the importance of personal data protection, we diligently adhere to a range of international and local data protection laws and regulations that govern the collection, use, and sharing of personal information. Our practices are designed to comply with notable legislations such as:

General Data Protection Regulation (GDPR): Since our website is open to the public worldwide, we might receive users in the European Union (EU) or the European Economic Area (EEA). GDPR sets stringent data protection standards, focusing on user consent, data subject rights, and cross-border data transfer regulations. It emphasizes transparency, security, and accountability by organizations processing personal data of EU citizens, regardless of where the organization is based.
California Consumer Privacy Act (CCPA): The CCPA provides California residents with rights regarding their personal information, such as the right to know about the personal information a business collects about them and how it is used and shared, the right to delete personal information collected, the right to opt-out of the sale of their personal information, and the right to non-discrimination for exercising their CCPA rights.
California Civil Code: Because Esvyda provides its California users with the ability to exercise “opt-out” rights as described above, pursuant to Section 1798.83(c)(2) of the California Civil Code, Esvyda is in compliance with California “Shine the Light” law and is not obligated to provide California users with the names and addresses of all the third parties that received personal information from Esvyda for the third parties’ direct marketing purposes during the preceding calendar year.
Children’s Online Privacy Protection Act (COPPA): Since our website is open to the public worldwide, we might receive not knowingly users children under the age of 13 in the United States. COPPA requires websites to protect children’s privacy and safety online by giving parents control over what information is collected from their young children online.

Age Restrictions

Esvyda is committed to protecting the privacy of children and ensuring that our services are not directed to individuals under the legal age of majority. Our website and services are designed for a general audience and are not intended to attract children under the age of 18 or the age of majority in their respective jurisdiction, whichever is higher.

Minimum Age Requirement

We do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without prior parental or guardian consent. If you are under 18 years old, please do not provide any personal information through our website or engage in any of our services without such consent.

User Responsibility

Users must be legally classified as adults according to the local laws that apply to them to use our website and services. It is the user’s responsibility to ensure that they comply with these age restrictions when accessing our website and engaging with our services.

Force Majeure

Neither of us shall be responsible for failure or delay of performance on Esvyda’s website(s) if caused by: an act of war, hostility, or sabotage; Natural disasters or circumstances; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); other event outside the reasonable control of the obligated party.
We both will use reasonable efforts to mitigate the effect of a force majeure event. If such an event continues for more than 30 days, either of us may be accountable for unperformed services upon written notice. This section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures.

Policy Updates

Esvyda’s privacy policy will be publicly accessible to all users, on its official website. We may from time to time amend this privacy policy. We post the effective date of our privacy policy on our website.
If we make material changes to this policy we will post the revised policy and the revised effective date on this website. Updates or changes to the privacy policy will not be communicated through direct notifications. Please check back here periodically or contact us at the address listed at the end of this policy.

Additional Resources

At Esvyda, we understand that you may have questions beyond the scope of this Privacy Policy. To assist you further, we offer a wealth of additional public resources, including Frequently Asked Questions (FAQs), insightful blog posts, and informative videos. These resources are designed to provide you with a deeper understanding of our services.
Whether you’re looking for tips, detailed explanations, or updates on our latest features, our publicly available resources on our website serve as a comprehensive guide. We encourage you to explore these sections at your convenience to find answers to your questions and to learn more about Esvyda.

Contact Information

Esvyda! Inc. is a USA company with registered offices located at 293 Esther Ave, Campbell, CA and it is represented by our CEO Elias Lozano.

If you do not find the answer to your questions in this document, or if you want to demand your user rights, feel free to contact us:

Fill out a “Contact Us” form through Esvyda’s official website(s)
Email: support@esvyda.com
Phone(s): +1(408)905-0341 / +1(408)660-8666

Users that contact our support team for answers to questions in this document, or related to a demand regarding user rights, will get a “received” notification from the Esvyda side in 5 business days and an answer in 10 business days, from the time the request or contact is submitted. Consider that you may continue to receive communications during this time.

Effective date: Jan, 2024

DOC: 20240101-002

Thanks for taking the time to learn about Esvyda privacy policy.